Claims Support
We remain your dedicated point of contact for the ongoing management of your policy. Reach us by email, WhatsApp, telephone or in person. We handle the process so you don't have to navigate French bureaucracy alone.
Claims We Handle
We support you across all claim types
Property Damage
Water damage, fire, storm, theft, or break-in at your French property.
Liability Claims
Third-party injury or damage claims related to your property.
Natural Events
Flood, storm damage, or natural disaster claims covered by your policy.
Loan Insurance Claims
Life cover, disability, or illness claims on your mortgage protection policy.
"We handle the complexity of French claims so you can focus on what matters."
Our Process
How we handle your claim
From first contact to resolution, we manage everything on your behalf, in English and French.
Contact us immediately
Call or email us as soon as an incident occurs. We'll guide you on the first steps to take.
We gather the details
We'll help you document everything needed, photos, police reports, and any relevant information for your insurer.
We liaise with the insurer
We handle all communication with your insurer on your behalf, in French if required, so nothing is lost in translation.
We follow up until resolution
We stay on top of your claim, chase updates, and keep you informed at every stage until it's fully resolved.